Building and scaling a "WOW" customer experience is tough. We help make it easy!
Supercharge your Customer Operations
FANATICAL SERVICE IS THE NEW NORMAL
We live in a new age of customer expectations. Gone are the days where companies could provide an average experience to customers and expect them to return. Customers expect more and deserve more from companies and the team at CustomerFirst is the skilled partner you want in your corner.
Our Services
We offer a mix of services designed to help growing Customer Operations ensure their customers receive stellar service. Don't see what you need? Reach out, we can surely help.
Talent
Sourcing
Hiring a bunch of support agents? Looking for specialized staff or leadership? We've got you covered!
Training
Programs
We can design a full training curriculum from scratch or just give your program a tune-up.
Leadership
Development
With over 30 years of leadership experience on staff, we've seen it all. Let us help your leadership staff excel!
Workforce
Engagement
Your team is the heart and soul of the operation. We offer forecasting, capacity planning, QA, culture design, and more.
Customer
Insights
We can help you better capture, distill, and surface valuable customer insights across the company.
Vendor
Management
Whether you are interested in outsourcing, deploying a new support solution, we can help. Let us take on that project.
Meet The Team
Nino
Founder
Nino has been helping companies build and scale their customer operations for almost 20 years. He has channeled early career influences, such as his first job at Nordstrom and being a founding member of Zappos' support team, to help develop the customer first strategies that he implores today.
Maria
VOC/QA
Maria has a strong background in developing VOC, QA, and EX programs at small and large companies. After starting her career as a teacher, she held prominent roles at Lyft and Keep Truckin'.
Michael
Training
Michael has an extensive background in learning development and employee success. With almost 15 yrs of experience under his belt, he is fully equipped to help create dynamic and powerful training programs for businesses of all kinds.
Claire
WFM
Claire is a seasoned workforce management professional. With 10 yrs of experience in this field, she has helped companies of all sizes achieve department targets, while ensuring high levels of efficiency, to both wow the customer and protect the bottom line.
Ready to find out more?
We are customer experience experts, not pushy sales people. We think we can help make sure your customers love you. If you're ready for that to happen, let's chat!